My wife and I felt the need to add some additional comments in addition to what we could say on the limited space allotted on the comment card. We had a couple major water problems within a few days of each other. The first one was the well water pump quitting on us. Anthony got here a bit before he was scheduled to be here and got right to work. He was very professional and courteous and methodically diagnosed the problem. He had the new pump installed and the water running again within a few hours.
I am writing to tell you company of my recent service experience.
I recently had a electrical surge at my house and one of the appliances that was damages was my hot water tank. Since I have used your company before, I didn't even have to use a phone book. I simply pulled out one of your past receipts and called the number on it.
Imagine my frustration. Here we are at another onset of winter in Ohio and when I try to turn on my furnace......... nothing. There was no way to know at this point that my call to DeBord would be the smartest decision I have made lately. For my service call I had the pleasure of meet your technician named Mark. By the time I got home he was well into his diagnosis. A blocked heat exchange. Hmmmmm, sounds costly. He gave me a few options about repairing my 20 year old furnace and then spoke the magic words. New furnace, 12 months financing, no interest.................... Sold! He scheduled a date for installation and said that even though he mainly did service, he would be back for installation.
What a great company! What great service. More helpful than any other h|c and plumbing service I have ever used!
Mike and Paul always do an awesome job! Knowledgeable and friendly. The only plumbers we will let in the house!
A great asset to your company. Hard working, very neat and polite. Explained everything in detail.
Extremely professional, helpful, informative and so kind! Excellent service – Thank you.
I am glad I am a member of Ben’s Society. A few small things were found and fixed today.
Your technician did an excellent job. Made us feel like he cared. We didn't feel like we were bothering him at midnight. Thank You. A Satisfied Customer
Our call was an emergency, toilet blocked, your man was here on- time.
They came on time even though there was a foot of snow. They shoveled to get the heater in.
We had to tell you that we were pleased with the appearance and the professional way that you and your personnel completed the job.
M et all of our expectations!
You are the Best. I feel so lucky to have found a Plumbing, Heating & Cooling Company that I can trust.
Each member of the crew became a family member to us. Why did we choose DeBord? First of all TRUST. Trust that everything will be fine even when one goes to work and leaves the men there to do the job. Trust that the job wil l be done correctly. Trust that honesty will prevail.
We have had a long and very satisfying relationship with your firm over the 25 years we've lived in South Russell. We have never had a bad experience with your products or your personnel.
Prompt and fast. I like that.
I've be involved with customer service with the same company for 37 years and believe me, you could all give them some major lessons in how to treat the customer.
Very thorough & amp; careful worker. He explained what was done & offered helpful maintenance suggestions. He left the area clean and neat. I am so pleased that your workers wear shoe covers in the house.
My original telephone call for assistance was met with a pleasant and uplifting response. The responding technician was both competent and professional. This was our first business dealing with DeBords and we are very pleased. It will not be our last. Uncommonly, everything was handled with aplomb and professionalism.
Both men were conscientious, knowledgeable, efficient and clean. It was a pleasure to do business with DeBord.
Your guys are very skilled. Both technically & socially. Thanks!
Very happy that problem was taken care of very quickly and professionally.
I don't think anyone has any idea what comfort it is to us knowing that, no matter what the problem is or what time of day or what kind of weather, that Debord Services is always there to help. We have never met an unfriendly person on the other end of the phone or on the other side of our door. Debord Service has almost become like family to us. Thank you again for all you do, it really has made a difference in our lives!!
I think my kitchen drains are partially clogged because the sink drains slowly. What do you recommend?
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